General

  1. The purpose of an appeals procedure is to ensure that every learner who is not satisfied with the outcome of an assessment decision has the right to appeal against the decision that has been made.
  1. The appeals procedure applies to any learner following completion of any qualification undertaken with FIT Education and provides learners with a formal route to appeal against a decision.

Scope

  1. Appeals in relation to an assessment decision on the basis that the centre did not apply procedures consistently or that procedure were not followed properly and fairly
  1. Appeals in relation to an assessment decision being overturned by the qualification awarding body as a result of associated external verification activity
  1. Appeals in relation to a qualification awarding body decision to decline a centre’s request to make reasonable adjustments or give special considerations
  1. Appeals in relation to the application of a qualification awarding body sanction/action on a centre resulting from a verification visit, or an investigation into malpractice or maladministration or a decision to amend a learner’s results following a malpractice or maladministration investigation
  1. Appeals if you believe FIT Education have not applied our procedures consistently or those procedures were not followed properly, consistently and fairly in accordance with our Malpractice & Maladministration Policy.

Our responsibility

  1. FIT Education will ensure that learners will be assessed against qualification awarding body published criteria and by qualified assessors holding one or more of the following assessment qualifications;
  • Level 3 Award in Understanding the Principles and Practices of Assessment (QCF)
  • Level 3 Award in Assessing Vocationally Related Achievement (QCF)
  • Level 3 Award in Assessing Competence in the Work Environment (QCF)
  • Level 3 Certificate in Assessing Vocational Achievement (QCF)
  • A1 (previously D32, D33)
  1. In addition FIT Education will ensure that assessors:
  • Possess a discipline specific qualification equivalent to the qualification being taught
  • Have relevant industry experience
  • Demonstrate active involvement in a process of industry relevant Continued Professional Development during the last two years
  1. The stages of appeal below make reference to the appeals officer who will be a key staff member in dealing with an appeal.
  1. FIT Education ensures that all internal verifiers hold one or more of the following:
  • Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice (QCF)
  • Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (QCF)
  • Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice (QCF)
  • V1 (previously D34)
  • Relevant alternative qualification or senior experience in supervising or managing an internal quality assurance role

Initial process of an appeal

  1. Wherever possible FIT Education will try to resolve any concerns a learner may have informally, before going through an appeal process, however we recognise that there may be occasions where a formal approach may be necessary.
  1. Before any formal appeal is made it is suggested learners speak with an internal verifier, where an informal discussion regarding the outcome of any formal assessment decision which has been made can be discussed.
  1. In all instances we will ensure that the person carrying out their discussion does not have a personal interest regarding the concern. If we are unable to resolve the concern in this way, and the learner is not satisfied, then the following appeals process will be recommended for all learners to be able to raise a formal concern.

Process for raising an appeal

  1. You can request an appeal form from your internal verifier, via download here or you can email the appeals officer shaunjackson@fiteducation.co.uk. Any appeal in which you make shall not have any bearing on any past, present or future qualifications in which you undertake with FIT Education.
  1. The appeal form must be sent to the appeals officer either via email ShaunJackson@fiteducation.co.uk or addressed to Mr. Shaun Jackson, 3 St Georges Crescent, North Shields, Tyne and Wear, NE29 0JW within 20 working days from the date we notified you of the decision against which you are appealing.
  1. The action stated above will initiate FIT Educations formal appeals process and the appellant shall then enter the following 3 stage appeals process.

Formal appeal process

Stage 1 – Internal review

  • Upon receipt of an appeal form FIT Educations appeals officer will acknowledge receipt of the appeal within 2 working days and aim to resolve the appeal within 7 working days.
  • Following the review of the appeal, FIT Educations appeals officer will write to the appellant with details of the decision to either:
  1. Amend our original decision in light of the new rationale/evidence being put forward which has been reviewed.
  2. Confirm we stand by our original decision and in doing so the rationale for this decision and request that you confirm, within 15 working days whether you now accept this decision or if wish to proceed to stage two.

Stage 2 – External review

  • If you decide to proceed to the external review stage you must contact FIT Education appeals officer via the details above within 2 working days of receiving stage the 1 outcome.
  • FIT Education will then arrange for a review to be carried out by the awarding organisations external verifier. The external verifier will consider all the evidence which took place in the above stages and review if we’ve applied our procedures fairly, appropriately and consistently in line with our policies.
  • The external review process may involve:
  1. A discussion with the appellant.
  2. A request for further information from the appellant.
  3. A centre/learner visit from the external verifier.
  • The appellant will be informed in writing of the external verifier’s outcome of Stage 2 within 20 working days of receipt of the appeal. If the appellant is still unhappy with the outcome at this stage they are entitled to raise the matter further, directly to the awarding body as stated in stage 3.

Stage 3 – Awarding organisation

  • If you are still unhappy with the above outcome and decide to escalate the appeal further then you will need to make a written appeal to the qualifications awarding body’s head of quality assurance with the concern, including all correspondence from FIT Education and the external verifier report. The details of where you can send the appeal shall be given upon request to info@fiteducation.co.uk
  • The head of the quality assurance team will investigate the matter further and respond in writing back to you within 14 working days of receiving your concern.
  • You will then be offered a formal appeals hearing conducted within 6 weeks of your acceptance to the above received letter (where a cost may be associated).
  • The appeals panel will comprise of:
  1. An independent appeals board member.
  2. The Director of quality and standards.
  3. The head of quality assurance.
  4. The Director of FIT Education.
  5. A chairperson employed by the awarding body.
  • The decision of the review panel shall be full and final and conclude the appeals process.

Publication and Communication

  1. This Appeals Policy is published on Fit Educations learner portal and on our webpage at fiteducation.co.uk and upon request via email.
  1. The Policy is made available to all learners and staff from their induction period and is located within the relevant handbook
  1. Comments or questions relating to the Appeals Policy should be sent to the info@fiteducation.co.uk