1        Introduction

1.1     Courses: Fitness Industry Training & Education Ltd (“FIT Education”) is a provider of educational training courses and related materials and products ("Courses"). Courses can be delivered in-house at your premises, at public venues, or via the world-wide web ('the Web'). Courses can be bespoke ('bespoke Courses') or open ('Open Courses').

1.2     Course details: Details of the Courses available from FIT Education Ltd are set out on the website (www.fiteducation.co.uk), as defined below.

1.3     Terms apply to all courses: The following terms and conditions ('these terms') shall be incorporated into all agreements for the provision of Courses by FIT Education, including agreements which constitute 'distance contracts' (a 'Distance Contract') under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2        Definitions

2.1     Definitions: In these terms, the following expressions shall have the meanings set against them unless the context is inconsistent therewith: (a) "Course Materials" means any documentation, articles, web pages, online modules or consulting project materials provided as part of a Course; (b) “FIT Education is a trading names of Fitness Industry Training & Education Ltd, whose registered office is at 3 St Georges Crescent, North Shields, Tyne and Wear, NE29 0JW. (b) "In-house & open courses" means courses delivered face-to-face by FIT Education Tutors. (c) "On-line courses" means courses delivered via the web; (d) "Blended Courses" means courses involving face-to-face delivery by FIT Education Tutors and delivery via the Web. (e) 'You' means any person who uses the website or whose order for courses is accepted by FIT Education. (f) "Website" refers either to the website at www.fiteducation.co.uk, a service provided by FIT Education, or any other website controlled by FIT Education.

2.2     Delivery: "Delivery" means the time when live courses have commenced, or when open course materials have been delivered, or when access to online course modules has been granted.

2.3     The Regulations: Any reference to a Regulation in these terms is a reference to one of the Consumer Protection (Distance Selling) Regulations 2000.

3        Your Acceptance of these Terms 

3.1     Acceptance: By registering to use the website or by otherwise agreeing to be supplied with the courses, you agree to be legally bound by these terms, and that your use of the website and the courses will be on these terms alone.

3.2     Amendment: FIT Education reserves the right to change these terms from time to time. You are responsible for regularly reviewing these terms and any amended terms posted on the website or otherwise notified to you. Your continued use of the website and/or the courses constitutes your agreement to these terms as amended. FIT Education will be bound by any amendment to these terms only to the extent that such amendments have been approved in writing by the Director of FIT Education.

4        Price

4.1     Price list & changes: Except as otherwise expressly agreed by FIT Education in writing, the price of each course shall be the price listed in FIT Education's published price list current at the date of purchase (subject to any volume discounts set out in the price list). Save as otherwise expressly stated by FIT Education, the listed price includes VAT where applicable. The price of each course is subject to change at any time at FIT Education's sole discretion prior to the date of purchase. You must check the Website or other published price list for the current prices before ordering any Courses.

4.2     Quotations: Quotations for In-house courses are given on the basis of reasonable assumptions about costs. Notwithstanding any quotation, FIT Education may increase the invoiced price of In-house courses in proportion to the difference between assumed costs and the actual costs (whether direct or indirect) incurred by FIT Education in the development, production or supply of the In-House courses up to the date on which they are presented or delivered. All quotations for the supply of In-House courses shall be valid for thirty (30) days from the date of the quotation by FIT Education. FIT Education reserves the right to alter prices after this date without giving prior notification.

4.3     Expenses: The following expenses (if incurred) shall be charged to you as separate items, unless otherwise indicated in our quotation or agreement: (a) production of course materials; (b) cost of carriage of goods to support In-House courses and all In-House course materials; (c) any additional costs such as the hiring of equipment, the venue, or the cost of any extra consultancy and/or training time; (d) any other additional costs (e.g. consultant travel costs, accommodation etc.); (e) any additional material written for you in connection with your use of the website; (f) any additional programming or tailoring of any website, branding, the creation of chat room facilities, forums, or other special features; (g) costs of administering website users; (h) annual website and other maintenance and update charges.

4.4     Taxes: All prices shall be subject to the addition of value added tax (where applicable) or any other tax payable.

5        Payment

5.1     Time of payment: Payment for all courses shall be made no later than the last day prior to the commencement of the programme unless an individual payment plan has been agreed. To secure your place on a course a non-refundable deposit or full payment needs to be received by FIT Education, except where full funding has been agreed and the deposit is refundable subject to attendance and completion of the entire course and assessments scheduled.

5.2     Non-payment: If for any reason payment is not within as set out above, all fees paid will be forfeit and the course place may be cancelled.

5.3     Method of payment: Payment for all courses shall be made in pounds sterling (or such other currency as agreed between you and FIT Education) by credit/debit card, PayPal, bank transfer or such other method as may be specified by FIT Education (this is for retail purchases).

5.4     Corporate Payment: Corporate purchases are invoiced and payments are due within 30 days of the purchase date on the invoice. All cancellation terms are in accordance with clause 6 and 7 in this document.

5.5     Interest: We have the right to charge interest of 3% plus Libor on late payments.

5.6     Security: For payment with debit or credit card, FIT Education uses all reasonable efforts to safeguard the confidentiality of your credit or debit card details such as encryption technology and firewalls. However, "perfect" security does not exist on the Internet. Your credit card number and contact information will be provided to PayPal incorporated or the relevant credit card company from time to time ("the Credit Card Company"). The Credit Card Company has its own privacy and data collection practices and FIT Education has no responsibility or liability for these independent practices.

6        Acceptance & Cancellation of Orders

6.1     Offer and acceptance: Neither the website nor the FIT Education price lists constitute legally binding offers: FIT Education is under no obligation to accept your order for an online course or any other course. Acceptance of your order shall take place only when FIT Education dispatches its acceptance of your order to you.

6.2.    Cancellation right: You have the right in accordance with clause 7 to cancel any distance contract made between us, which includes contracts made exclusively by means of the Internet, e-mail, fax, telephone or other means of distance communication. In accordance with the clause, notice of cancellation must be received by us during the cancellation period which is the period ending on the expiry of the fourteenth working day, beginning with the day after the day on which the contract was concluded. In the event that a contract is cancelled pursuant to the Regulations, you will be responsible for returning any course materials at your own expense within fourteen days of the cancellation date. Note, that if the course materials are damaged in anyway, their cost will be deducted from your refund.

6.3     Limit on cancellation right: Except as otherwise agreed between you and FIT Education, and in accordance with clause 15, you will not be able to cancel the contract in accordance with clause 12 once delivery of the services has begun which is through face-to-face attendance on course or logging into your online portal to access the course.

7        Cancellation, Transfer and Discontinuation

7.1     Notice of cancellation: Notice of cancellation of any course must be given in accordance with clause 6 and a course cancellation form must be sent to info@fiteducation.co.uk.

7.2     Cancellation fees: Unless you cancel a course within the cancellation period, cancellation will incur a fee based on the following: (enrolment onto a programme will be treated as one course, even though they may be sold in smaller courses i.e. Diploma’s). If you have been allocated government funding towards your place, then this will not be drawn due to cancellation and you will need to self-fund the fees incurred:

(a) If you cancel up to four weeks prior to delivery of the course, there will be a cancellation fee of 25% of the total price payable by you

(b) If you cancel not more than four weeks but not less than two week prior to delivery of the course, there will be a cancellation fee of 50% of the total price payable by you

(c) If you cancel up to two weeks prior to delivery of the course, there will be a cancellation fee of 100% of the total price payable by you, and your legal right to cancel this agreement under the Consumer Contracts (information Cancellation & Additional charges) Regulations 2013 will not apply.

7.3     Unforeseen cancellation: In the unlikely event that FIT Education has to cancel a course including but not limited to where course numbers are below the recommended group size, a tutor is ill or a venue becomes unexpectedly unavailable, FIT Education may cancel a course and will offer you a choice of alternative dates. If these dates are not suitable for you FIT Education will provide a refund up to the value of the course (or the proportion of the diploma/award if booked as part of a programme).

7.4     Course transfer: You have the right to transfer onto another course or course date from your original chosen course, transferring courses does not affect your statutory right.

7.5     Notice of transfer: The transfer of any course must be given in accordance with clause 7 and a course transfer form must be sent to info@fiteducation.co.uk.

Transfer fees: There will be no charge for transferring to an alternative course or date, provided the request is received four weeks or more before the start of the course. Where the notice period is less than four weeks and not less than two weeks before the first scheduled course attendance date, a fee of £125 will be due. Where the notice period is less than two weeks before the first scheduled course attendance date, a fee of £250.00 will be due.

7.6     Non Attendance: In cases where a customer fails to attend a course and subsequently wishes to transfer to another course or attendance date, a discretionary fee of £250.00 will be due.

7.7     Difference in course costs: If by transferring a course there is a difference in course costs, any additional costs incurred shall be due on transfer application. If the cost of the course being transferred is less than the original course fees, no refunds will be issued.

7.8     Payment for transfer: All course transfer fees must be paid at the time the transfer application is submitted. In cases where the transfer application form is submitted and payment is not made, the transfer will not be authorised.

7.9     Original payment plan: All outstanding balances for training courses must be settled in accordance with the date outlined on the original payment plan/invoice. As a deferral of attendance does not imply that the due date of the invoice/course fees is also deferred.

7.10   Transfer limitation: A maximum of two course transfers can be made by any customer, after which we reserve the right to refuse additional transfers.

7.11   Availability: FIT Education will take all reasonable steps to make a transfer possible; however we may be unable to transfer you to another course of your choice, and reserve the right to refuse any course transfer.

7.12   Nature of fees: You agree that the above fees throughout clause 7 constitute a genuine pre-estimate of the expenses likely to be incurred by us as a result of your cancellation, transfer or termination.

7.13   Discontinuation: If in the event that FIT Education discontinues your learner agreement for any breach of these terms and conditions, our policies or practices or otherwise, then we reserve that right as in accordance with clause 18 of these terms. If discontinuation of our service has been brought against you then you agree to waive your right to appeal for any reimbursement of course fees, and that any payment outstanding shall be continued until original payment plan/invoice has been settled.

8        Assessments

8.1     Failure to attend: FIT Education are not obliged to refund your money or offer you an alternative date if you fail to attend an exam or practical assessment.

8.2     Re-Sit: If you fail a theory exam or practical assessment you will be charged for any assessment after your first re-sit £50 (inc VAT).

8.3     Re-book: You can re-book the exam or practical assessment as long as this is taken within a timescale of your course duration and you have not exceeded the limit of re-sits. It is your responsibility to re-book your exam or practical assessment and your booking will not be taken until full payment has been received. Bookings for scheduled theory exams need to be made 1 week in advance and are subject to availability.

8.4     Failure to attend a re-book: If you have been booked for an exam and do not attend or provide FIT Education more than 5 days’ notice of non-attendance, you will be charged an additional £25 (inc VAT) for the subsequent booking.

8.5     Special arrangements: If it has been agreed that you will require special adjustments for an exam in advance, such as a reader or scribe, exams will be held on a 1-2-1 basis via prior arrangement.

8.6     Participants: On some courses you will be required to bring participants for your practical assessment.

8.7     Video evidence: On some courses you will be required to submit a videoed assessment for which you would be responsible to organise and record.

9        Tutor Support

9.1     Contact: Tutor support is offered by a telephone, text and email service. All calls will be answered by tutors and/or assessors who are qualified as in accordance with FIT Education and the awarding organisation. Tutor support will be available between the hours of 10.00 a.m. and 17:00 p.m. GMT unless prevented for reasons beyond the control of FIT Education.

9.2     Availability: Availability of tutor support in seven days a week, unless you tutor confirms with you periods of unavailability. If this is the case then you tutor shall make you aware and FIT Education shall arrange for alternative tutor support in the absence.

9.2     Change of support: FIT Education reserves the right to discontinue tutor support or to change the level of support including but not limited to costs, hours and method of service, and as such shall be communicated to you as in accordance to those stipulated in clause 17.

10      Progress Reports and Certification

10.1   Issued certification: Certification to show completion of a course will not be issued until FIT Education has received payment in full for the course for which you are being certificated as in accordance with clause 5. The remainder of this clause is to be read subject to this condition.

10.2   Completion: Certificates are issued on successful completion of each module. Once all modules relating to course have been complete, the relevant certificate will be sent automatically to your e-mail address that is registered with us. Once you have passed all required assessments, the awarding body will be notified and they will issue the relevant certificate. Third party awarding bodies may take up to six months to issue certificates due to internal and external verification requirements.

10.3   Loss/Misplacement: If you lose a certificate and require a replacement, a fee of £15 (inc VAT) will be payable. If you change your name prior to the date you successfully complete the course/module but fail to notify us and require FIT Education  to issue a new certificate in your new name, a replacement fee of £15 (inc VAT)  will be payable.  

11      Intellectual Property Rights 

11.1   Ownership: FIT Education or its licensors own all title, copyright and all other intellectual property rights (including without limitation, database rights, trade marks, patents, and designs (whether registered or unregistered) in and to all course materials. You acknowledge that you do not own and shall not acquire any title; copyright or any other intellectual property rights in and to the website and/or the courses or any course materials and you shall not modify, translate, adapt or otherwise amend the same otherwise than in accordance with applicable law.

11.2   Limited licence: Except as otherwise expressly stated on the website or in the course materials, the courses, and the course materials are supplied for your private information and educational use. Any commercial use, copying, distribution, transmission or publication of the whole or any part of the course materials and/or the website is strictly prohibited without the express prior written consent of FIT Education.

11.3   Software: Your use (including downloading) of any content or software in connection with the courses is governed by the terms of the end user licence agreement (if any) which accompanies or is included with such content and/or software. You may not install or use any content or software that is accompanied by or includes a licence agreement unless you first agree to the terms of such licence agreement. You agree that the licensor of any software obtained via us and used by you in connection with the courses shall have the right (in terms of the Contracts (Rights of Third Parties) Act 1999) to enforce the terms of that licence directly against you. For any content or software not accompanied by a licence agreement, FIT Education hereby grants to you a revocable personal non-transferable licence to use the content or software for viewing and otherwise in accordance with these terms.

11.4   Trademarks: The display of any trade names or trademarks on the website or in any of the course materials does not imply that any licence has been granted to any third party in respect of the same. All other product or company names, devices, logos, icons, graphics or designs referred to on the pages of the website or in any of the course materials are the trademarks of the respective owners and are exhibited only in such a manner as is intended to be for the benefit of such trademark owners. FIT Education intends no infringement of such trademarks. The appearance or absence of products, services, companies, organisations, home pages or other websites on the website or any of the course materials does not imply any endorsement or non-endorsement thereof by FIT Education.

11.5   Search programs: The deployment within the website of any spider, robot, web crawler or other automated query program is forbidden except as may be necessary to identify the existence and general nature of the website for ordinary internet search engine purposes.

11.6   Reservation of Rights: All rights not expressly granted to you under these terms are reserved to FIT Education.

11.7   Copyright: FIT Education will retain copyright on all of its authored material, unless otherwise agreed.

12      Use of the Website and Courses

12.1   Computer system: You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the courses and/or the website, is compatible with the courses and/or the website and is capable of running the courses and/or the website content. You must not attempt to interfere in any way with the proper working of the website and/or the courses and in particular you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router, or any other internet connected device. Failure to comply will result in prosecution being made against you and any costs to be recovered.

12.2   Course changes: FIT Education reserves the absolute right to update, alter, suspend or discontinue any aspect of the courses and/or the website including your use of and/or access to it.

13      User Registration

13.1   Registration: In order to access and use the website for an open or online course, you will be sent user log-in details via email within 2 working days.

13.2   Passwords: You are solely responsible in all respects for protecting the confidentiality of any password given to you or selected by you for access to or use of the website and/or the courses. Your password may only be used by you personally and you must not share it with or transfer it to any third parties. You are solely responsible for any and all activities that occur under your password and account. You must notify FIT Education immediately of any unauthorised use of your password or any other breach of security regarding the Website and/or the Courses which comes to your attention. FIT Education will not be liable for any loss that you may incur as a result of a third party using your password or account. However, you may be liable for losses incurred by FIT Education as a result of someone else using your password or account.

14      Posting and Chat Facilities

14.1   Posted materials: The following provisions apply to your use of any facilities which enable you to post or send text, graphics, audio-visual or other material ('Material') on the website or to send material to other users of the website via e-mail, chat room, bulletin boards or other means.

14.2   Representations concerning material: By submitting material to the website or to other users of the website you (a) represent that you are entitled to do so; (b) grant us a non-exclusive, royalty-free, non-terminable licence to copy, modify, distribute, show in public and create derivative works from that material in any form, anywhere; and (c) authorise us to adapt the relevant material in the course of doing so, and so waive your moral rights to object to any derogatory treatment, or to be identified as the author, of the material in question, except as provided by the General Data Protection Regulation (EU) 2016/679 (“GDPR”). FIT Education shall not be subject to any obligation of confidentiality with regard to material posted by you.

14.3   Excluded materials: You agree not to send material to the website or to other users of the website which (a) might infringe the intellectual property or other rights of any person or entity, (b) might breach any applicable law (c) constitutes advertising or any form of unsolicited commercial communication (d) might cause damage or denial of use to any hardware or software, or (d) might be defamatory, profane, obscene, sexually oriented, racially offensive, harassing, threatening, abusive, 'flaming', false, misleading or otherwise objectionable in our opinion ('excluded material'). We reserve the right to delete any excluded material placed by you on the Website.

14.4   Our responsibilities in relation to excluded material: You accept that we do not have the resources to screen the website for any excluded material posted by third parties and that we shall be under no liability in respect of such excluded material. We undertake to delete any Material which we decide (at our sole discretion) constitutes excluded material within a reasonable time of written notification by you of its presence on the website.

15      Indemnity

15.1   Indemnity agreement: You agree to indemnify FIT Education in respect of any costs, claims, demands, losses or liabilities (including reasonable legal fees) incurred by FIT Education as a result of or arising in any way from a claim by a third party which results from any breach by you of the provisions contained in these terms.

16      Warranties & Service Exclusions

16.1   Warranties: FIT Education warrants that the courses and the website shall be provided with reasonable skill and care by qualified and experienced consultants and that the course materials will be of satisfactory quality and compliant with any sample course materials supplied to you for approval. If you place an order for Courses having been given the opportunity to examine sample course materials, FIT Education shall be under no liability with regard to the course materials as supplied unless such course materials are non-compliant with sample.

16.2   Uptime & links: FIT Education will endeavour to make the website and the courses available but cannot guarantee that the website and/or the courses will operate continuously or without interruptions which could affect use of the website and/or the courses. The courses and/or the website may provide links to other websites, which are not under the control of FIT Education. FIT Education shall not be responsible in any way for the content of any such other websites. You acknowledge that FIT Education provides such links only as a convenience. The inclusion of any link does not imply any kind of endorsement by FIT Education.

16.3   Changes to courses: FIT Education reserves the right to alter or cancel any course or location prior to delivery of that course.

16.4   Service exclusions: The website and/or the courses are provided for general information and illustrative purposes only and do not constitute financial, legal or other professional advice. Neither FIT Education nor any other FIT Education entity accepts any responsibility or liability for any loss which may arise from reliance on information contained on the website and/or in the courses.

16.5   Limited warranties: The above warranties are FIT Education's only warranties and no other warranty or condition, express or implied, will apply to the supply of the courses, the course materials, or any other matter covered by these terms. No warranty is given that the course materials will be fit for any particular purpose. Your statutory rights as a consumer (if any) are not affected by these terms.

17      Limitation of Liability

17.1   Unlimited liability: Nothing in these terms shall operate to exclude or limit FIT Education's liability for: (a) Death or personal injury caused by the negligence of FIT Education, its servants, agents, employees or subcontractors; (b) Any breach or contravention of the conditions implied by Regulation 11 of the Sale of Goods Act 1979 or Regulation 2 of the Supply of Goods and Services Act 1982; (c) Fraudulent misrepresentation; or (d) Any breach of any implied term which cannot be excluded or limited.

17.2   Liability exclusions: Subject to clause 15.1, FIT Education shall not be liable to you or any third party for any loss of, damage to or costs in respect of: (a) Loss of profit, anticipated profits, revenues or anticipated savings, goodwill or business opportunity, or; (b) Loss of data, or; (c) Indirect or consequential loss or damage; Regardless of whether any of the matters listed in (a), (b), and (c) above are foreseeable, known, foreseen or otherwise.

17.3   Total liability: Subject to clause 15.1, the maximum liability of FIT Education arising out of or in connection with any agreement made pursuant to these terms or any collateral contract, whether in contract, tort (in each case including negligence) or otherwise shall in no circumstances exceed either £1,000 or the sum paid by you to FIT Education, whichever is the lower.

17.4   Force Majeure: Neither party shall be liable to the other for any failure or delay in the performance of its obligations under these terms caused by circumstances beyond that party's reasonable control.

18      Termination & Access Restriction 

18.1   Without Reservation: FIT Education shall have the right, at any time by serving written notice on you (which notice may be served by the sending from our server of an e-mail to the e-mail address set out on enrolment), to cancel your registration and access to the website and/or the courses if you are in breach of any material term of these terms. FIT Education reserves the right, in its sole discretion, to suspend your registration and/or access to the website and/or the courses at any time without notice.

19      Notices

19.1   Address for notices: Notices to FIT Education should be sent to info@fiteducation.co.uk or by post to the following address: FIT Education, 3 St Georges Crescent, North Shields, Tyne and Wear, NE29 0JW

19.2   Form of notices and time of receipt: Notices to you may be sent to you either by e-mail or to the postal address set out on the course application form. Notice will be deemed received twenty-four (24) hours after e-mail is sent or three (3) days after the date of posting.

20      Law, Disputes and Jurisdiction

20.1   Jurisdiction: These terms (and all disputes, whether contractual or otherwise, arising out of or in connection with them) are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the Courts of England and Wales to which jurisdiction the parties hereby irrevocably submit.